FAQS

We source from Southeast Asian countries, India, Brazil, and Thailand

Both are 100% human hair. Remy is sourced from two or more donors and processed to produce a lasting texture can last for 2 to 3 years with proper maintanence. Raw virgin hair is high quality, sourced from one donor, unprocessed hair. Can be hard to maintain because it is like your own hair but can last for up to 7 years with proper care.

Yes. Custom orders can be requested by email with your preferences listed. They can take up to 14 days to be received or shipped.

We accept many forms of payment, including Paypay, Credit cards, Sezzle and Afterpay. If you purchase with Sezzle or Afterpay, your order will be processed when you place the order. Your order will not be held, it works the same as cash

PRIVACY POLICY At Sew Icy Boutique, LLC., customer satisfaction is our #1 priority. We stand behind the quality of all our hair products. We know that we can work together with our clients to make every purchase a positive experience. All hair is carefully inspected by hand, then shampooed and conditioned before leaving our warehouse site. Due to the nature of our hair product, and because each individual hair piece comes from a completely separate donor, we cannot guarantee hair color or texture. All terms of payment are always 100% percent upfront. We accept all major credit cards, as well as PayPal. As soon as you place an order online your credit card or PayPal account will be charged. We absolutely have no tolerance for credit card fraud and theft of our merchandise. Any fraudulent purchases will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address it will be mandatory for you to fill out a credit card authorization form and send required documentation before your shipment is released. If this is necessary one of our representatives will contact you promptly after your order has been placed. This may delay the shipping of your order. HAIR TEXTURE DISCLAIMER Virgin human hair is very very distinct, and no two heads of hair are exactly alike. Our pictures are meant to give you a good and reasonable idea of our textures. When you place an order with us you will notice that there will be some kind of variation between our pictures and that of the hair you receive in the mail. Lengths can also vary half an inch to an inch. This is not completely avoidable nor should it be. It is part of the business and part of buying and wearing premium quality virgin hair. Our hair is beautiful, luxurious, and very unique. HAIR COLOR DISCLAIMER We supply unprocessed virgin hair, the hair comes in natural shades of 1 (Black), 1B (Off Black), 2 (Dark Brown), and 2B (dark brown with natural highlights and or undertones). If you choose to color the hair, it takes and holds permanent, cellophane, semi-permanent, and lifts very very well! (However, we do recommend it to be done by a professional stylist). We also supply Colored hair wigs and bundles, in which raw or virgin hair has been dyed and the quality of the hair may be altered due to applying the unnatural color. May appear dry upon receipt. WARNING: Refunds and or exchanges WILL NOT be issued for expectations and or dissatisfaction with texture, stitching construction or color. PAYMENT TERMS & CONDITIONS All payment terms are always 100% percent upfront and in advance. We accept all major credit cards as well as PayPal. As soon as you place an order online your credit card or PayPal account will be charged.. We have no tolerance for Credit card fraud and theft of our merchandise. .Any fraudulent purchases will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address it will be mandatory for you to fill out a credit card authorization form and send required documentation before your shipment is released. If this is necessary one of our representatives will contact you promptly after your order has been placed. This may delay the shipping of your order. WARNING: Once payments are made there will be no cancellations of orders. ORDER PROCESS Our business hours are Monday through Friday from 9:00 am to 5:00 pm CST. Orders placed over the weekend will be shipped on Monday morning once processed unless it is a holiday. Once shipped, orders arrive within the time frame you selected at checkout. Orders can be changed or canceled within 2 minutes after ordering. Once this 2 minutes has passed the orders have already began processing and cannot be changed nor canceled. If Sew Icy Boutique by its own discretion decides to cancel a order that was requested AFTER the 2 minutes grace period, Buyer agrees to a 36% restock. fee PRODUCT POLICY If any product is out of stock, it will be shown as “sold out” and or out of stock and you will not be able to purchase that product. Please note: Prices, specifications, and availability of products are all subject to change without official notice. RETURN POLICY At Sew Icy Boutique, LLC. we maintain a very high level of quality assurance. Every bundle of hair goes through a vigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied. After 14 calendar days of initial delivery of the items you receive. You must contact us for return instructions. If the items have not been returned within those 14 calendar days due to the nature of our products, All sales are final. In the case of wholesale orders (orders of 12 pieces or more) that are purchased on the website or thru Paypal Invoices, items must be returned within 7 calendar days after delivery/out for delivery date, otherwise all wholesale order sales are final. Any customized orders including All Wigs and All Clip In orders are Final, and We will not accept fraudulent returns that can be verified by our manufacturing plant that they are not Sew Icy Boutique Products, but the hair product of another hair company. If tags are removed from the hair, it is considered used, and all sales are final on used hair. If the return is within the return period or if Sew Icy Boutique by its own discretion decides to approve a return, All Buyers agree to a 36% of total order amount or $35.00 restock fee (which ever is greater). All orders whether made using Cash, Credit Card, Paypal, Bitcoin, Sezzle or any other financing option are subject to a 36% of total order amount or $35.00 restock fee (which ever is greater), regardless if the order is refunded/returned or canceled. REPLACEMENT POLICY We take great pride in our product. Since natural virgin hair is reactive to a simple wash and deep conditioning product issues or concerns can often easily be remedied by implementing a hair care regimen. However, if you feel you’ve received a hair product that is truly defective and unusual we want you to contact us. If you have received any product that is defective you must contact us within 1 calendar day of receipt of the hair. Although no refunds are permitted we will address the quality issue at once. A customer service Representative will provide the customer with mailing instructions to return ALL of the product in question. Customers will be responsible for paying costs associated with returning the item to the Sew Icy Boutique Distribution Center. If Sew Icy Boutique verifies and agrees that the product is in some way defective., Sew Icy Boutique LLC will then exchange or replace the item. If the customer wants a product in exchange of greater value, the customer will be responsible for paying the additional cost of that item. Sew Icy Boutique LLC will cover the cost of shipping the exchanged/new item back to the customer. If Sew Icy Boutique does not validate the product defect issue, we will then return the item in question to the customer at our expense without an exchange of product. However, we will not accept any product that has been altered in any way fashion or form. EXCHANGE POLICY Sew Icy Boutique at its sole discretion, may exchange products under the following conditions: Requests must be made within 2 business day of receipt of product(s). Any exchange request after 2 business day will not be honored. If tags are removed from the hair, it is considered used, and all sales are final on used hair. If at our sole discretion we decide to accept an exchange, there will be a 10% restock fee which will be due to be paid buy the customer purchasing a gift card before the replacement product is shipped. We will not accept any merchandise which has been used or altered (brushed,conditioned, combed, dyed, picked, cut, or washed) in any way. We will not accept or exchange any customized products such as Wigs, Tape In and Clip In Extensions. Federal law states that no one can return human hair products that has been used. This includes removing the hair from the bundle packaging or trying it on. We adhere to these strict policies with respect to hair returns and federal law. Please return the item in the original and resalable condition as a necessary health requirement. Hair Products must be exchanged for something of equal or greater value. No refunds will be given under any circumstances. In order to process an exchange the unwanted hair product needs to be shipped back to our warehouse at your expense. We suggest you send through a shipping carrier that provides tracking information and delivery confirmation because we are not responsible for lost packages. Once your product is received it will be examined thoroughly. If the product has been returned unused, in its original condition and can be verified that it is indeed Sew Icy Boutique’s by our manufacturer, and not the hair of another hair company, we will exchange the product for another hair product of equal or greater value. SHIPPING DELAY POLICY ALL Shipments Require a Signature UPON DELIVERY. For your own convenience do not wait until the last minute to place your order with us. If you have a hair appointment out of town trip or any other appointments or engagements, it is always better to order far enough in advance to allow for any and all delays. We will give you a delivery estimate when you place your order based on the shipping address you provide on behalf of USPS. We are not responsible for late shipments that are due to inclement weather, acts of god, holidays, incorrect addresses, natural disasters, or carrier delays. Keep in mind that weekends and holidays do not count as business days and should be considered by you when calculating all shipping times. We expect United States Postal Service/DHL/FEDEX to deliver your package on time. If your package is delayed no reimbursement of shipping charges will be offered or permitted. If you need additional information, please contact us a call 214-307-9298. REFUSED SHIPMENTS / INCORRECT SHIPPING ADDRESS/ FAILED DELIVERIES Incomplete and/or incorrect addresses are the major cause of late deliveries & shipment delays. Double Check the shipping address on your order. Make sure you have included ALL the correct and pertinent information (address, Floor, apt#, Building#, Directions, etc.) needed to deliver your shipment accurately. ALL orders will be shipped via USPS/DHL/FEDEX to the address you provide on the order form. It is extremely important that you give us the most accurate and complete address possible. If an address correction needs to be made after your shipment has been released from our warehouse you will be assessed the $10.00 address correctionfee that USPS/DHL/FEDEX will charge us to make the correction. NO REFUNDS WILL BE PERMITTED / ISSUED FOR LATE, REFUSED OR ABANDONED ORDERS. If a shipment is returned to us due to an incorrect, non existent or bad address you will be responsible for ALL additional shipping charges. LOST SHIPMENT POLICY If you are tracking your package on-line and there is a discrepancy in delivery information or it has been lost in transit please call or email us immediately. We will contact USPS/DHL/FEDEX to begin a trace on your package which will initiate them in starting a investigation. This investigation can take up to 8-30 business days. If it is determined by USPS/DHL/FEDEX that your shipment has been lost in their possession a replacement will be shipped out to you pending USPS’s investigation. WARNING: Sew Icy Boutique, LLC will not resend or refund a shipment that shows DELIVERED on USPS/DHL/FEDEX tracking. POLICY CHANGES Sew Icy Boutique LLC reserves the right at our own discretion to make changes to prices, policies, the website itself and procedures. Please check this page periodically for changes. COPYRIGHTS, AND OTHER RIGHTS Sew Icy Boutique LLC, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Sew Icy Boutique LLC will not be liable for consequential, special, direct, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products website usage and services. Customer agrees that for any liability related to the purchase of products, Sew Icy Boutique LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products or services under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Sew Icy Boutique LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services or products under this agreement. Images of people or places displayed on the Sew Icy Boutique LLC site are either the property of, or used with permission by, Sew Icy Boutique, LLC. Use of these images by you or any other third parties is prohibited unless expressly permitted in the Terms of Use or elsewhere on the Sew Icy Boutique, LLC website known as www.sewicyboutique.com. Any unauthorized use of these images may violate copyright laws, trademark laws, the laws of privacy and publicity, and other applicable regulations and statutes. Any product, service, program or technology described in any document published by Sew Icy Boutique, LLC on this site may be the subject of other intellectual property rights owned by Sew Icy Boutique, LLC. Any such right that is not expressly licensed here under is reserved by Sew Icy Boutique, LLC TRADEMARKS POLICY Sew Icy Boutique LLC, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Sew Icy Boutique LLC will not be liable for inconsequential, consequential, special, direct, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to all products and all services. Customer agrees that for any liability related to the purchase of products, Sew Icy Boutique, LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products or services under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Sew Icy Boutique LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services or products under this agreement. SUBMISSIONS POLICY With the exception of your own personal information, any communication or material you send to the Sew Icy Boutique LLC. site, electronically or otherwise, including but not limited to data, questions, ideas, comments, suggestions, or submissions is and will be treated as non-confidential and non-proprietary. Anything you send to the Sew Icy Boutique, LLC. site may be used by Sew Icy Boutique LLC for any purpose including but not limited to modification, replication, reproduction, transmission, disclosure, re-posting publication, broadcast, and posting. By submitting any material to Sew Icy Boutique LLC, you irrevocably transfer and assign to Sew Icy Boutique LLC and forever waive and agree never to assert, any copyrights, “moral” rights, rights of publicity or to privacy, or other intellectual-property or proprietary rights that you may have in such material. Sew Icy Boutique, LLC is free to use, without obligation of any kind, any ideas, contemplation’s, concepts, techniques, or know-how contained in any communication you send to the Sew Icy Boutique, LLC. site for any purpose, including but not limited to extrapolating, developing, manufacturing, and marketing products and services. PRIZES AND COMPENSATION Any purchases received as prizes or for compensatory purposes are not permitted to be exchanged or returned for a refund. Sew Icy Boutique LLC reserves the right to approval or withhold approval at its sole discretion. PROGRAMS AND OFFERS Sew Icy Boutique LLC. reserves the right to cancel or change any offers or programs without notice to the public at any time. Note: If you need further clarification about our Terms and Conditions or have general questions please call or email us. **business days and calendar days described include the delivery day as the first day**